Private Notice

Ashley & McDonough Limited is committed to protecting your personal information and respecting your privacy.

This Privacy Notice explains how we collect, use and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Ashley & McDonough Limited provides heating, electrical, renewable energy, compliance, maintenance and associated property services to housing providers, public sector organisations, businesses and their residents and customers.

Ashley & McDonough Limited is registered in England and Wales under company number05426731.

Depending on how you interact with us, we may collect information such as:

• Your name and contact details;
• Your address and property details;
• Information you provide when contacting us or submitting an enquiry;
• Appointment, repair, servicing or installation information;
• Communications between you and Ashley & McDonough;
• Information required to provide our services safely, including relevant accessibility, vulnerability or support requirements;
• Technical information collected when you use our website, including cookies where applicable.

We may use your personal information to:

• Respond to enquiries;
• Arrange and deliver repairs, servicing, installations and other contracted services;
• Communicate with residents, customers, clients and suppliers;
• Manage appointments and access to properties;
• Meet our contractual, regulatory, health and safety and legal obligations;
• Improve our services and customer experience; and
• Protect our business, employees, customers and systems.

We will only process your personal information where we have a lawful basis to do so. This may include performance of a contract, compliance with a legal obligation, legitimate interests, consent, or where necessary to protect someone’s vital interests.

Where necessary, we may share information with the organisation that has appointed us to provide services, other companies within Mecsia, approved suppliers and subcontractors, professional advisers, IT and system providers, regulators, emergency services or other organisations where required by law.

We only share information where there is a legitimate and lawful reason to do so.

We retain personal information only for as long as necessary for the purpose for which it was collected and to meet our contractual, legal, regulatory and record-keeping obligations. Information is then securely deleted or disposed of.

Under UK data protection law, you may have rights to:

• Access the personal information we hold about you;
• Ask us to correct inaccurate information;
• Ask us to erase information in certain circumstances;
• Restrict or object to certain types of processing;
• Request the transfer of your information where applicable; and
• Withdraw consent where we rely on consent to process your information.

To exercise your rights or ask a question about how we use your information, please contact us using the details below.

Ashley & McDonough Limited
15B Tiger Court
Kings Drive
Kings Business Park
Prescot
Merseyside
L34 1BH

Telephone: 0151 430 6191
Email: info@the-amgroup.co.uk