- Achieving 100% compliance consistently
- Emergencies within 2 hours.
- First time fix rate – at 96% this makes it one of the best in the sector.
- Van stocks profiled to ensure FTF
- Winter fleet –4×4 vehicles to get to difficult areas
- Great technology –hand held PDA devices for engineers. Vans satellite tracked. Real-time visibility of engineer’s locations / estimated time of arrival. The customer gets a message and photo of the engineer about to visit with ETA time, on route etc. All help in reassuring the customer we are on it.
Ashley & McDonough Team focus on providing a great, personalized service to our customers, delivered by smart people who love what they do and have a lot of common sense.
Training:
- Domestic contracts across the Northwest, Yorkshire, Lancashire, North Wales and the Midlands.
- Commercial Contracts delivered nationally
- Constructionline Gold Standard
- ISO14001 and ISO9001 certified
- NICEIC certified
- Gas Safe Registered
- Achilles registered
- Safe Contractor certified
- Compliance, reactive, maintenance and installs work.
- 24/7 cover
- Install Programmes
- Established over 70 years
- Directly employed engineers and helpdesk
- Latest compliance software – real-time/ web accessed and produces great performance dashboard analytics
- Work for social housing, public sector, insurance, and private customers.