Ashley & McDonough: Meet Your Trusted Compliance Partner

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Who are we?

We are a family-run compliance business who provide mechanical and electrical services to a range of sectors across the UK. Our goal is to improve the day-to-day life of our customers by bettering their living and working environments. 

At Ashley & McDonough, we deliver servicing, maintenance, installs, and repairs to customers in the social housing, renewables, and commercial sectors. With over 60 years of experience under our belt, we are an expert team ready to take on compliance projects of any size and complexity.

We take great care in what we do and ensure that our customers receive the best possible experience.

Why choose Ashley & McDonough?

We take pride in achieving 100% compliance consistently, ensuring our response time stays within 2 hours. With a first-time fix rate of 96%, one of the best in the sector, our engineers are equipped with van stocks tailored to provide the most efficient service. An emergency could strike at any time, and we have a winter fleet of 4×4 vehicles on hand to guarantee results – no matter the weather.

We utilise cutting-edge technology, including handheld PDA devices for our engineers and satellite tracking for our vans. These features are there to provide peace of mind as our customers get real-time visibility on their engineer’s location and ETA.

Our Commitment to Customer Service 

Our engineers love what they do. They have been gas-safe registered and trained by leading heating system manufacturers, equipping us with the expertise to identify and resolve faults. We have dedicated teams specifically trained to target each varying sector so that you are in the safest hands. 

Our Technical Team and Helpdesk are led by dedicated professionals who genuinely want to assist. They are smart, passionate, and make a valuable contribution to the efficiency of our services. We believe in being straightforward and honest in all our interactions, helping our customers receive a faster response time when they need it most.

Performance and Successes Achieved in 2023

2023 was a fantastic year for Ashley & McDonough, and we are incredibly proud of what our team achieved during that time. Our focus for 2024 is to continue providing the best possible service to our customers.

We understand that customers want the best from compliance partners, so let’s look at some key highlights for Ashley & McDonough from 2023:

  • Achieved an impressive 98% customer satisfaction rate.
  • Gained a remarkable 63% business growth.
  • Retained 100% of our contracts.
  • Maintained a 99% team retention rate.
  • Recruited 11 talented apprentices and doubled our growth in the electric fleet.

2023 was a year filled with success and growth, and we’re excited to continue this momentum into 2024.

Your Next Compliance Partner 

At Ashley & McDonough, we strive to make a positive impact by delivering our services to customers with genuine enthusiasm, care, and understanding. Our services are about creating more enjoyable, comfortable places to live and work.

If you are interested in our services, we would love to hear from you. Get in touch today at: Contact | Mechanical & Electrical Services | Ashley & McDonough Compliance Services (theamgroup.co.uk)

Ashley & McDonough – Winner – Small Business of the Year!

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The Ashley & McDonough Team are celebrating after being announced Winner of Small Business of the Year. The Knowsley Business Awards ceremony is the largest and most pretigious business awards across Liverpool City region, designed to celebrate the outstanding business community.

Jane Cunningham, Director, Ashley & McDonough said “It is an honour to receive the Small Business of the Year Award.  A real accolade in this highly contested category and a testament to our success.  The team have worked so hard, and deserve to be recognised. We will continue to focus on the key ingredient of our success –  the great team of great people working closely together.  Recruited locally, all committed to great customer service and a can-do attitude.”

Ashley & McDonough Compliance Services Announced as a Finalist in the 2018 AGSM Awards

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The Ashley & McDonough Compliance Team are celebrating today as they have been announced as a Finalist for the Award of ‘Association of Gas Managers (AGSM) Community Initiative of the Year 2018’.

The Team were nominated for the award by Mark Myers, Property Services Manager at Warrington Housing Association. The award recognises suppliers to the social housing industry or social housing providers who have gone the extra mile. Demonstrating a commitment to supporting the wider communities they serve – making a real difference or adding value.

Gas Safe Accredited

Is your heating engineer Gas Safe registered?

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Here at Ashley & McDonough, we constantly strive to raise awareness to our customers and the general public about the importance of being safe around gas.

Our engineers offer advice and safety tips when visiting homes, emphasising the need for annual checks on their gas appliances and providing suggestions which would help to eliminate potential dangers.

The gas industry as a whole works together to highlight the dangers of poorly maintained gas appliances, which can cause leaks, fires, explosions and CO poisoning.

In conjunction with Gas Safe Register we offer the following tips which could save lives:

Six simple steps to help keep you safe and warm in your home

  1. Only use a Gas Safe registered engineer to fit, fix and service your appliances. You can find and check an engineer at GasSafeRegister.co.uk or call 0800 408 5500.
  2. Check both sides of your engineer’s Gas Safe Register ID card. Make sure they are qualified for the work you need doing. You can find this information on the back of the card.
  3. Have all your gas appliances regularly serviced and safety checked every year. If you rent your home ask your for a copy of the landlord’s current Gas Safety Record.
  4. Know the six signs of carbon monoxide (CO) poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness. Unsafe gas appliances can put you at risk of CO poisoning, gas leaks, fires and explosions.
  5. Check gas appliances for warning signs that they are not working properly e.g. lazy yellow flames instead of crisp blue ones, black marks or stains on or around the appliance and too much condensation in the room.
  6. Fit an audible carbon monoxide alarm. This will alert you if there is carbon monoxide in your home.

The AM Group Achieves Safecontractor accreditation

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The AM Group has been awarded accreditation from Safecontractor for its commitment to achieving excellence in Health and Safety.

We at The AM Group place the utmost importance on Health And Safety, and our company motto, “taking care of lifes essentials” forms the basis of everything we do!

The AM Group achieves ISO9001:2008

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We are now proud to announce that The AM Group has been certified and registered as an ISO9001:2008 company.