Ashley & McDonough Team awarded a programme of commercial plant room upgrades by The Riverside Group

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The Ashley & McDonough Team are celebrating after being awarded a programme of commercial plant room upgrades by The Riverside Group.

The upgrades are part of a wider investment by TRG in their properties, and include a community centre and a number of sheltered housing schemes.

We are delighted to have been chosen for this critical work.

A&M focus will be on:

  • Health & Safety
  • Minimising disruption
  • Excellent communication with residents and community centre users
  • Delivering a top quality install
  • Expediency
  • Value for Money

Ashley & McDonough Wins 4-Year Contract with Salix Homes

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Ashley & McDonough are extremely proud to have won a new contract with Salix Homes!

Salix Homes is a renowned social housing provider with a string of accolades to their name. Their story began in 2007 when they emerged as an arm’s length management organisation (ALMO), working in collaboration with Salford City Council.

In 2014, a significant milestone was reached as their tenants voted for them to assume ownership of their homes from the council. By March 2015, they transitioned into an independent Registered Provider (RP), dedicated to providing homes, services, and support to help communities live, grow and thrive.

Today, Salix Homes own and manage 8,500 homes across Salford, including 17 high-rise tower blocks, a range of medium and low-rise apartment blocks, traditional terraced streets, large housing estates and sheltered accommodation complexes.

Salix Homes is dedicated to enhancing home standards to foster communities, making them an ideal partner for us. At Ashley & McDonough, we are passionate about making a positive impact through attentive and high-quality services. Our core belief revolves around creating better places to live, a value that resonates closely with Salix Homes.

After a competitive tender process, Ashley & McDonough were awarded a 4-year contract to provide the Service, Repair and Maintenance for Door Entry Access, CCTV, Communal TV, Pedestrian and Vehicle Gates.

Darren Cunningham, the CEO of Ashley & McDonough has commented on the fantastic news, saying:

‘Such Brilliant news. We are delighted to have been chosen by the Salix Team. The safety of Salix Homes Residents is at the forefront of the service that we will deliver. We look forward to successfully working together to ensure that servicing and repairs are completed to the highest industry standards, and our 24/7 repairs service is focused on quickly restoring services.’

The exceptional quality of work and thorough understanding of customer needs exhibited by Ashley & McDonough left a lasting impression on the Salix Homes board, resulting in the awarding of the contract to us. Here’s to another brilliant partnership!

Ashley & McDonough Wins Central Heating Scheme Installation Programme with The Guinness Partnership

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Ashley & McDonough continues to experience rapid expansion, with a successful 2024 already underway. One of our most recent successes was the securement of a large communal heating scheme installation programme with the social landlord, The Guinness Partnership.

Founded in 1890 with a mission to provide great homes and services, The Guinness Partnership takes pride in being one of Britain’s largest affordable housing and care providers. They manage and own over 65,000 homes in the UK and provide care services to around 135,000 customers.

By winning this programme with the Guinness Partnership, Ashley & McDonough will install a central network that supplies heating and hot water to single building blocks that contain multiple homes and occupants within. By utilising one central boiler instead of individual boilers for each home, community heating will result in an efficient and cost-effective option for both landlords and their residents. 

It is important to us that we build partnerships with organisations that share the same values as Ashley & McDonough. Our whole ethos centres on providing quality services that, in turn, create better places to live and work. We are extremely happy that the Guinness Partnership’s values align with ours on many fronts. They strive to deliver top-quality services, improve the spaces we live in, and be a good employer and a successful business. Accepting a contract with such a like-minded organisation was a no-brainer.

The Guinness Partnership is constantly making strides towards fulfilling its purpose. After a recent re-accreditation, it became the first housing association in the United Kingdom to be awarded an enhanced accreditation status for its fantastic response to domestic abuse cases by the Domestic Abuse Housing Alliance. First accredited in 2020 for their approach to raising awareness about domestic abuse, this re-accreditation offers another fantastic achievement for the Partnership and further re-aligns their values.

Ashley & McDonough’s high standard of work and intricate understanding of customer needs impressed the board at The Guinness Partnership enough to award us the contract. We cannot wait to get started!

Ashley & McDonough: Meet Your Trusted Compliance Partner

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Who are we?

We are a family-run compliance business who provide mechanical and electrical services to a range of sectors across the UK. Our goal is to improve the day-to-day life of our customers by bettering their living and working environments. 

At Ashley & McDonough, we deliver servicing, maintenance, installs, and repairs to customers in the social housing, renewables, and commercial sectors. With over 60 years of experience under our belt, we are an expert team ready to take on compliance projects of any size and complexity.

We take great care in what we do and ensure that our customers receive the best possible experience.

Why choose Ashley & McDonough?

We take pride in achieving 100% compliance consistently, ensuring our response time stays within 2 hours. With a first-time fix rate of 96%, one of the best in the sector, our engineers are equipped with van stocks tailored to provide the most efficient service. An emergency could strike at any time, and we have a winter fleet of 4×4 vehicles on hand to guarantee results – no matter the weather.

We utilise cutting-edge technology, including handheld PDA devices for our engineers and satellite tracking for our vans. These features are there to provide peace of mind as our customers get real-time visibility on their engineer’s location and ETA.

Our Commitment to Customer Service 

Our engineers love what they do. They have been gas-safe registered and trained by leading heating system manufacturers, equipping us with the expertise to identify and resolve faults. We have dedicated teams specifically trained to target each varying sector so that you are in the safest hands. 

Our Technical Team and Helpdesk are led by dedicated professionals who genuinely want to assist. They are smart, passionate, and make a valuable contribution to the efficiency of our services. We believe in being straightforward and honest in all our interactions, helping our customers receive a faster response time when they need it most.

Performance and Successes Achieved in 2023

2023 was a fantastic year for Ashley & McDonough, and we are incredibly proud of what our team achieved during that time. Our focus for 2024 is to continue providing the best possible service to our customers.

We understand that customers want the best from compliance partners, so let’s look at some key highlights for Ashley & McDonough from 2023:

  • Achieved an impressive 98% customer satisfaction rate.
  • Gained a remarkable 63% business growth.
  • Retained 100% of our contracts.
  • Maintained a 99% team retention rate.
  • Recruited 11 talented apprentices and doubled our growth in the electric fleet.

2023 was a year filled with success and growth, and we’re excited to continue this momentum into 2024.

Your Next Compliance Partner 

At Ashley & McDonough, we strive to make a positive impact by delivering our services to customers with genuine enthusiasm, care, and understanding. Our services are about creating more enjoyable, comfortable places to live and work.

If you are interested in our services, we would love to hear from you. Get in touch today at: Contact | Mechanical & Electrical Services | Ashley & McDonough Compliance Services (theamgroup.co.uk)

Ashley & McDonough – Winner – Small Business of the Year!

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The Ashley & McDonough Team are celebrating after being announced Winner of Small Business of the Year. The Knowsley Business Awards ceremony is the largest and most pretigious business awards across Liverpool City region, designed to celebrate the outstanding business community.

Jane Cunningham, Director, Ashley & McDonough said “It is an honour to receive the Small Business of the Year Award.  A real accolade in this highly contested category and a testament to our success.  The team have worked so hard, and deserve to be recognised. We will continue to focus on the key ingredient of our success –  the great team of great people working closely together.  Recruited locally, all committed to great customer service and a can-do attitude.”

4×4 Winter Fleet Ensure 24/7 Response

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Ashley & Mcdonough Compliance Services Engineer Team took delivery of their 4×4 Winter Fleet today.

Darren Cunningham, CEO said “it is critical to ensure the continuation of a responsive and high quality service for our customers, despite the inevitable pressures during the Winter Period. 4×4 vehicles will guarantee that we can respond 24/7, at a time when our customers, and our residents need us most”.

The 4×4 Fleet is part of a comprehensive Winter Plan which includes, all operational vehicles have winter tyres, should we need to get to remote, snowbound locations, increased van stock, emergency boilers on hold, daily weather reviews, engineers working shifts to provide extended days and late appointments and additional Helpdesk sta.

Ashley & McDonough today announces the introduction of its new Gas Installs Team

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Ashley & McDonough today announces the introduction of its new Gas Installs Team and fleet of gas installation vans, servicing the North West of England.

The Team, headed up by Colin Butterworth, Gas Installs Manager, will allow the firm to carry out boiler installs for its social housing, public sector and private customers. Colin has been in the Gas Industry for almost 20 years, commencing his career at the Council as a Gas Apprentice. Colin has worked his way through the ranks, and is now our Install Manager, focused on completing installs to the highest standards, carrying out health and safety inspections, work in progress inspections, and post inspections to ensure all customers are safe and compliant.

This new Team forms part of an exciting time of growth for Ashley & McDonough Compliance Services, which has just seen the refurbishment of its head office in Prescot, Liverpool, the expansion of its Electrical Engineering Team, the announcement of the new Fire Protection and Security Team and a real growth in sales. The new Gas Install Team demonstrates our ongoing commitment to delivering the very best standard of service to our customers. Darren Cunningham Chief Executive of Ashley & McDonough Compliance Services said;

“It’s crucial that we provide the very best in gas installs engineering, and a seamless customer experience. I have personally worked with Colin in the past and I’m confident that Colin and his Team have the right experience and attitude to ensure the safety and compliance of our customers”.